Sidst opdateret 15.1.2020
GoMentor Danmark ApS ("GoMentor") are committed to protecting and respecting your privacy.
Please read the following carefully to understand GoMentor’s views and practices regarding your personal data and how it will be treated.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is GoMentor Danmark ApS of Vesterbrogade 149, DK-1620 Copenhagen, Denmark.
Information we may collect from Users
GoMentor may collect and process the following data about Users:
Some of this personal data is supplied to any Therapist or third party with whom You request a consultation or other services. If you agree to participate in a group session, any information You provide during the session, which could include posts, video, and audio will be shared with the other group participants. Otherwise, personal data necessary to set up an account is available only to staff of GoMentor, and is only accessed for administrative purposes (or at Your request). Debit card, credit card and other bank and payment details are stored by a third party payment provider compliant with the Payment Card Industry Data Security Standard. You may update your data at any time by using the Contact Us page on the Website.
IP addresses and cookies
GoMentor may collect information about your computer, including where available your IP address, operating system, web camera and plugin availability and browser type, for system administration and to report aggregate information to GoMentor’s advertisers. This is statistical data about GoMentor’s Users’ browsing actions and patterns, and does not identify any individual.
For the same reason, GoMentor may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the Website and to deliver a better and more personalised service. They enable GoMentor to:
Where we store your personal data
All information You provide to GoMentor is stored on secure servers. Any payment transactions will be processed by third party payment providers in compliant with the Payment Card Industry Data Security Standard.
Where GoMentor has given You (or where you have chosen) a password which enables You to access certain parts of the Site, You are responsible for keeping this password confidential. GoMentor asks You not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Athough GoMentor will do it’s best to protect your personal data, GoMentor cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once GoMentor has received your information, GoMentor will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
GoMentor uses information held about You in the following ways:
GoMentor may also use your data, or permit third parties selected by you to use your data, to provide You with information about products and services which may be of interest to You and GoMentor or they may contact You about these by e-mail or SMS.
If You are an existing User, GoMentor will only contact You by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous sale to You.
If You are a new User, and where GoMentor permit third parties selected by You to use your data, GoMentor (or they) will contact You by electronic means only if You have consented to this.
If You do not want GoMentor to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which GoMentor collects your data (the Registration Form).
GoMentor do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our Users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). GoMentor may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). GoMentor may make use of the personal data we have collected from You to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
Disclosure of your information
GoMentor may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
GoMentor may disclose your personal information to third parties:
If you are engaging in online therapy with a Therapist, the Therapist should make you aware of other exceptions where the Therapist is under a duty to disclose data, such as, but not limited to, suspected cases of child abuse, dependent adult abuse, elder abuse, and in cases where the client is in danger to self or others.
You have the right to ask GoMentor not to process your personal data for marketing purposes. GoMentor will usually inform You (before collecting your data) if GoMentor intend to use your data for such purposes or if GoMentor intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms GoMentor uses to collect your data. You can also exercise the right at any time by the using the Contact Us page on the Website. The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If You follow a link to any of these websites, please note that these websites have their own privacy policies and that GoMentor does not accept any responsibility or liability for these policies. Please check these policies before You submit any personal data to these websites.
Access to information
The Act gives You the right to access information held about You. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of 100 kr. to meet our costs in providing You with details of the information we hold about You.